Privacy Policy mbk368 – Personal Data Protection for Malaysian Members

This Privacy Policy is issued by mbk368 and applies to all individuals using the platform, website, mobile applications, and services provided by mbk368, including all registered members and website visitors in Malaysia.

This policy complies with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia. mbk368 acts as the Data Controller responsible for the processing of your personal data and takes this responsibility very seriously.

Any links to third-party websites or platforms that may appear on the mbk368 is not within the scope of this Privacy Policy. mbk368 is not responsible for the privacy practices of those third parties.

mbk368 collects your personal data from the following sources:

a) Information You Provide Directly:

• Full name as per your Malaysian Identity Card (MyKad)
• National Identification Card (IC) number or passport number
• Date of birth and gender
• Email address and mobile phone number
• Residential address in Malaysia
• Bank account or e-wallet details (for withdrawal purposes)
• Identity verification documents uploaded during the KYC process

b) Automatically Collected Information:

• Your device's IP address
• Web browser type and version
• Device operating system (Android, iOS, Windows)
• Login and logout session data
• Betting and gaming activity history on the platform mbk368
• Deposit and withdrawal transaction history in Malaysian Ringgit (RM)

mbk368 uses your personal data solely for legitimate, stated purposes. We will not process your data for any other purpose without your prior consent, unless required by law.

• Identity Verification (KYC): To verify that you meet the minimum age requirement of 21 years and to confirm your identity in compliance with legal obligations.
• Account Management: To create, maintain, and manage your account mbk368 yours.
• Transaction Processing: To process deposits in RM (via Touch 'n Go, DuitNow, GrabPay, etc.) and withdrawals to your bank account or e-wallet.
• Customer Support: To respond to your enquiries, complaints, and support requests in Bahasa Malaysia.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, or violations of our Terms & Conditions.
• Platform Improvements: To analyse usage patterns in order to improve the user experience on the platform mbk368.
• Marketing Communications: To send information about promotions and bonuses – but only with your consent. You may unsubscribe at any time.
• Legal Compliance: To fulfil applicable legal obligations, regulations, and regulatory body requirements.

mbk368 does not sell, rent, or trade member personal data to any third party for marketing or commercial purposes. This is our absolute commitment to every Malaysian member.

However, in certain limited circumstances, your personal data may be shared with the following parties:

• Trusted Service Providers: Companies that provide support services to mbk368 such as payment gateways (Touch 'n Go, DuitNow, GrabPay), licensed game software providers, and data hosting services – all bound by strict confidentiality agreements.
• Legal Requirement: When required by a court order, directive from Malaysian authorities, or other binding legal obligations.
• Crime Prevention: To law enforcement authorities where there is reasonable evidence or suspicion of fraud, money laundering, or other financial crimes.
• mbk368 Rights Protection: To protect the rights, property, or security of the platform mbk368 and its members.

mbk368 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL/TLS Encryption: All data communication between your device and our servers mbk368 fully encrypted.
• Two-Factor Authentication (2FA): Available to all members to add an extra layer of security to your account.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any suspicious activity.
• Data Segregation: Payment data is processed and stored separately from account data using a layered security system.
• Regular Security Audits: Independent penetration testing and security audits are conducted on a regular basis.
• Staff Training: All staff mbk368 who handle personal data receive regular data protection training.

Although mbk368 takes every reasonable measure to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account secure – never share your password with anyone.

Platform mbk368 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage patterns. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, active sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your preferences such as language (Bahasa Malaysia), Malaysian time zone, and interface display settings.
• Analytics Cookies: Helps us understand how members use the platform mbk368 for improvement purposes.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorised account access.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the platform mbk368.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data at mbk368:

mbk368 retains your personal data only for as long as necessary to fulfil the stated purpose of collection, or as required by applicable laws and regulations.

• Active Account Data: Retained for as long as your account remains active and for a period of 7 years following account termination, for legal compliance and audit purposes.
• Financial Transaction Records (in MYR): Retained for a minimum of 7 years in accordance with Malaysian financial regulations.
• Security Logs: Retained for 2 years for security investigation and fraud prevention purposes.
• Marketing Data: Deleted immediately upon withdrawal of your marketing communications consent.

Once the retention period ends, your personal data will be securely deleted or fully anonymised so that it can no longer be linked back to you.

Platform mbk368 is not intended for individuals under the age of 21 years of age. mbk368 does not knowingly collect personal data from children or minors.

In the event that mbk368 finds that personal data has been collected from individuals under the age of 21 without proper verification, we will take immediate steps to delete such data and close the relevant account.

mbk368 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. The "Updated" date at the top of this page will reflect the date of the most recent amendment.

For significant amendments, mbk368 will notify members via their registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of those amendments.

For any inquiries, concerns, or requests regarding this Privacy Policy, please contact the mbk368 Data Protection Officer (DPO):

• Email: support@mbk368.bet
• Live Chat: Within the mbk368 platform – 24 hours a day, 7 days a week
• Support language: Bahasa Malaysia (full support)